Pampered Auto Care - (512) 428-8633

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We bought a BMW over a year ago and it has been such a nightmare for us! I don't think we ever had a good experience with mechanics anywhere. They all seem to want you to fix all these "problems" .So the last time we took our car to this one shop in south Austin, they fixed a minor problem that we had with the car, but somehow they ended up busting something else. After we picked our car up, two days later it literally started to smoke! the smoke really scared the **** out of us. I mean we just got our car fixed for crying out loud!! We had to take it to the nearest auto shop, I don't remember the name, but it turned out that we were leaking antifreeze and it was evaporating and that's what caused the smoking effect, no it's not the same kind of smoke from a fire, but I can assure you, if you see that while driving, your heart would definitely drop to your pants. Needless to say I am cautious of taking our car anywhere. Now we're stuck with this antifreeze problem. After doing some research online we thought we were going to take it to L&M auto, which is so popular and they get such good reviews, so we called Bill and he said he was going to charge us $40 just to look at the car without even diagnosing any problems. That , to me seems pretty absurd. I mean if you just want to throw away money that's fine, but I think if I'm spending 40 bucks I better get something out of it. So we started shopping around and that's when I decided to give Pampered auto a try. I came in with skepticism of course, but to my surprise, Ed was very courteous. He showed me all the problems with the car and explained everything thoroughly. He tightened a couple of things and told me that should stop the leak, but if not, then I should come back. He sent me home without charging me anything! Now that's an honest mechanic. So far so good, I just hope that this thing stop leaking, but if not, then I would definitely take it back to Pampered Auto Care. Thank you

I have a 2002 Audi TT Roadster that has had chronic problems, especially regarding the suspension, practically since the day it was brought home. My family and I became suspicious that Momentum Audi in Houston was not performing the work they said they were about 4 years after we bought it. I found Pampered Auto Care in August of 2008, after a previous mechanic in Houston had forgotten to turn the reminder light off after one of the integral services. Pampered Auto Care didn't charge me anything for that so I decided to give them another shot when I needed more work done. It turns out that that same previous mechanic had also forgotten to bolt on the driver's side sway bar after installing new struts, which had led to, among other things, that new left strut breaking. My mechanic Steve, who is their VW/Audi specialist, helped recommend a custom panzer plate (because the stock one was made of cheap plastic that did not protect the bottom of the car, and has led most TT drivers to experience a broken oil pan or two) from some custom part makers who he had worked with previously to design some jetta short-shifters. Steve also did a custom install for me, on the spur of the moment around the holidays (because I only have one vehicle and can't afford to be without my car for too long), of some Koni Adjustable Yellows, Eibach springs, and specially made rear control arms. The car rides like a dream now; probably better that the day it was first brought home, and my TT is up for the daily challenges I put it through! The prices always seem fair and reasonable, and Mark will call around to various parts suppliers trying to find you the best deal he can. There are never any surprises on how much things will cost...the estimates are always right on. If you have questions, the mechs will explain everything in layman's terms, and will even take you out into the garage to show you what's up. If you feel like you are getting jerked around by your dealer's garage, be it anything from Ford and GM to Mercedes and BMW, I highly recommend Pampered Auto Care. I always talk other customers in the waiting room who have nothing but good things to say about this business, and I'm sure they will be able and willing to help you with whatever car problem you might have!

My major reason to check the Pampered Auto Care was the reviews I read here. I’m so glad I trusted them and left my car to fix there. I have 06 BMW and last year had some problems with. I went two times to dealership, and after spending more than 3000 the leakage was still present, they told me that was normal! Two weeks ago I decided and went to Pampered and since than my garage is spotless. Very, very happy!