Charles Maund Volkswagen - (512) 458-2222

I will preface this documentation with the following; I have bought a VW Passat from Charles Maund in 2006. I bought my Toyota 4Runner in September, 2004 in Tucson, AZ and I moved to Austin in November 2004, and have been using Charles Maund for every one of my services for both cars since these listed times. Apart of my purchase for the 4Runner, was a package to have lifetime replacement for tires if I were to maintain my scheduled maintenance with the dealership that I bought the car from. Since I was moving in a very short period, I had it clarified that if I enter into this program, then it will be transferable. Further, when I came to Austin, I asked the consultant, Wes Newman whether or not this was transferable, and he stated that it was. So, for the last 4 1/2 years, without a doubt, I have been up keeping my car maintenance as I felt I should do to uphold my end of the deal for this tire replacement program. On 4/9/09, I go to the dealership to get my next service checkup along with my state inspection sticker taken care of, the inspection would not pass for some lights out and tires that are too low in tread. I stated that I have tire replacement, and it should be covered. After looking up in the system and not finding me there, I was told that I am not apart of this program. At this time I asked Wes to let me speak with a manager. I spoke with Danny Smith and he started off wanting to extend some customer service. He was already apprised of the situation and Wes had told him that he had told me, that the protection program would be transferable. In this same conversation, Danny went on to tell, and I quote, "this program is a piece of ^&*%. You have no idea how many $%^&* off customers I have had with this thing. They have done everything they can to not pay this out." Not surprisingly, Wes expressed the same sentiment. After a few minutes of acting concerned, I got no action and was told that this has to be answered by Toyota, and nobody else. He stated that he can't do anything and at this time, I basically stated that is not good enough. I pushed back on this and was told that it did not matter what I say or what I do, I will not get tires from Charles Maund because, "they are not in the business of tires, if they were, they would have a firestone or something". He cannot take something that was stated 4 years ago by his representative as something that can be held as something that is binding. At this time, I asked Danny to get the GM and I reminded him of the amount of business I have conducted with the service department. At this time, he started to posture as if I have no real action here, and I cannot get tires out of Charles Maund. Finally, he told me that there is nothing that can be done, and basically, we need to part. I asked for my car, and he stated he can get it. At this time, I asked when will the GM call me back, and he stated that he does not know, might be Friday, but I have no idea. He did write off my service charge. Remember, at Charles Maund, they will do whatever it takes as false promises to get your business, but when it comes time to deliver on them, they will find a way to back out of them.

I just read the review posted in 2006 about the jerking around on the Prius. I received the same treatment. Unbelievable since they had quite a few unsold Prius on the lot. They would not allow a test drive. So nonsense about MSRP (which paying didn't scare me) I would agree - I'd rate no stars. A real waste of time and best, and given the quick read of reviews of poor folks who taken their cars there for service...OMG.

I can honestly say that the car buying experience with Charles Maund Toyota dealership has been the most pleasant we?ve ever had. You were completely honest with us and we were totally satisfied with the negotiations! If we lived in Austin all of our friends would come to know about Charles Maund Toyota and what a great dealership it is. We would highly recommend Charles Maund Toyota to anyone! Thanks again for the great price and the great truck!!

I would like to thank Charles Maund Toyota and Staff for all there help in purchasing my new 2009 Toyota Camry. While this may seem like just a normal sale to you of a vehicle, Charles Maund Toyota made me feel as if it was the most important sale of the day. I wasnt able to get to your dealership until about a half an hour before you closed, but you and your staff stayed late while still making me feel like this was a pleasure for you, not a chore. We let you know what we wanted and what we expected and you not only met our expectations but exceded them in all areas. I greatly appreciate everything everyone at Charles Maund Toyota did for me and would recomend them to any one looking for a new or used vehicle. A very happilly satisfied customer.

The dealership consists only of sociopaths. They lie to get you into the store, and once you are there, they lie again. A year ago I wanted a fully loaded silver Toyota Avalon and they said they had it on the lot when I called. We drove all the way down and they did not have this car. They said there was not one within Texas, but they would order one for us for $100 extra. I went home, and checked the internet, and there was one, perfectly loaded in silver, in SAN ANTONIO. Before Toyota, Maund was a Cadillac dealer. Doug was narcissistic, and lied as well. The service department would never properly repair my 1983 Cadillac Biarittz (check it out--it costs $27,500 back then), and they could care less, as I had bought the car in San Antonio after Maund refused to order me one in the burgundy color I wanted without my promising to buy it from him, even though I had never even seen it! Maund won the dealership in the 1950's in a poker game, and the family has absolutely no sense of loyalty to or responsibility for their customers. It pains me to see a car with a Maund sticker, because I know the owners of that car are in for a hellacious experience.